How HomeHero Works

We combine speed, clarity, and trust so emergencies don't turn into disasters.

1

Send a Video Note

Open the app and record a quick clip of the issue. No forms, no friction.

2

AI Reads the Situation

We assess urgency, risk, and next steps in seconds—tailored to your scenario.

3

Human Expert Guides You

A trained agent stays with you on video to safely stop damage and stabilize.

4

Local Pro If Needed

We dispatch a verified technician for permanent repair—only when it's truly required.

Safety Promise

We never ask you to do anything unsafe. If there's risk of shock, fire, gas, or structural damage, we escalate immediately and coordinate a pro.

Trust & Safety

Trust is built into every step of HomeHero. We earn it—or we don’t deserve your business.

Verified Pros

Identity and skills fully vetted.

Transparent Pricing

You see scope and cost upfront.

Safety Protocols

Escalation if risk of fire, gas, shock, or structural damage.

Our Guarantee

Not happy with a triage session? Tell us within 48 hours and we’ll make it right. If a verified pro’s work falls short, we’ll help fix it with clear next steps.

Ready to Get Started?

Join thousands of homeowners who trust HomeHero for their emergency repairs.

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